Welcome to CX Hero, your AI-powered digital assistant designed to enhance customer interactions. Follow this step-by-step guide to set up your CX Hero Portal and get started quickly.
Follow this step-by-step guide to set up and optimise your AI-powered digital assistant for seamless customer engagement.
🔹 You will receive an onboarding email with your CX Hero account credentials and setup instructions.
🔹 Log in to the CX Hero Admin Portal to register your AI-powered kiosk(s) and access system settings.
🔹 Verify your business details, select a subscription plan, and confirm your service preferences.
🔹 Choose from pre-set avatars or create a custom AI Digital Twin with your branding.
🔹 Select a voice, language preferences (supports 73+ languages), and avatar attire for industry alignment.
🔹 Upload brand logos, background images, and custom responses for a personalised customer experience.
🔹 Connect your website, FAQs, PDFs, internal documents, and databases for real-time AI responses.
🔹 Our onboarding team will assist in mapping data sources to ensure CX Hero understands customer queries.
🔹 Use the CX Hero Dashboard to test and refine AI responses before deployment.
🔹 Perform initial voice and touch interaction tests to validate response accuracy.
🔹 Adjust knowledge base settings, refine conversational flow, and add business-specific FAQs.
🔹 Enable live data integration (if applicable) for real-time updates on product availability, appointments, or bookings.
🔹 Once setup is complete, position the kiosk in a high-traffic area for customer interactions.
🔹 Power on the CX Hero Portal—your AI assistant is now fully operational!
🔹 Our support team will monitor the system for initial optimisations and ensure smooth functionality.
🔹 Access real-time analytics on interactions, customer engagement, and AI performance via the CX Hero Dashboard.
🔹 Make updates to your knowledge base, avatar, and branding as needed.
🔹 Enjoy 24/7 support, regular software updates, and AI enhancements to keep your system running optimally.
